FAQ: My Account & Extras

How do I login to my account?

Click the menu icon on the top right hand side of the homepage for the "login" option to appear. Click "login" and fill in email and password. If you don't have a #KickSugar account click "register" to create an account. If you forgot your password, click "forgot your password?" and an email prompting you to reset your password will appear in your inbox within 5 minutes (check your spam if it's not showing up!). 

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How do I change my address on my account?

Login to your account (see "how do I login to my account" if you're unsure how to do this), select "View Addresses" to edit and delete existing address(es), or add a new address. Keeping up to date information allows for faster checkout & ensures that your sweets make it safely to their new home! 😊

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How do I update the credit card on my account?

For regular orders we don't store any credit card information on file. For subscription orders, login to your account (see "how do I login to my account" if you're unsure how to do this!), select "manage subscriptions" on the top left corner, then select "billing information" and update the card on file & billing address.

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What are the benefits of creating an account?

Your account is your one-stop-shop to review order history, update credit card information, update billing & shipping address, and manage your subscriptions 🙌

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Does SmartSweets send samples?

Unfortunately at this time we are unable to offer samples, however we do often host giveaway for a chance to win some of our #KickSugar candy! Be sure to follow us on social @SmartSweets to be the first to know when we launch a giveaway!

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Do you offer any other size packages? (i.e. funsize, bulk packs etc)

We are so excited to offer exclusive Pantry Packs at Whole Foods in the USA. Be sure to call your local store and check if they have what you're looking for! Fruity Gummy Bears, Peach Rings, Sweet Fish and Sour Blast Buddies are all rolling out in-store at Whole Foods in resealable Pantry Packs!

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I'm a blogger/influencer and would love to work with SmartSweets!

We love hearing from SmartSweets lovers, and from people who are passionate about spreading #KickSugar sweetness in their community! Feel free to start sharing with #SmartSweets and tagging @SmartSweets on your posts. Please head here to complete the 5-10 min application form. We will be in touch if there are any collaboration opportunities available! 

How do I login to my account?

Click the menu icon on the top right hand side of the homepage for the "login" option to appear. Click "login" and fill in email and password. If you don't have a #KickSugar account click "register" to create an account. If you forgot your password, click "forgot your password?" and an email prompting you to reset your password will appear in your inbox within 5 minutes (check your spam if it's not showing up!). 

-----

How do I change my address on my account?

Login to your account (see "how do I login to my account" if you're unsure how to do this), select "View Addresses" to edit and delete existing address(es), or add a new address. Keeping up to date information allows for faster checkout & ensures that your sweets make it safely to their new home! 😊

-----

How do I update the credit card on my account?

For regular orders we don't store any credit card information on file. For subscription orders, login to your account (see "how do I login to my account" if you're unsure how to do this!), select "manage subscriptions" on the top left corner, then select "billing information" and update the card on file & billing address.

-----

What are the benefits of creating an account?

Your account is your one-stop-shop to review order history, update credit card information, update billing & shipping address, and manage your subscriptions 🙌

-----

Does SmartSweets send samples?

Unfortunately at this time we are unable to offer samples, however we do often host giveaway for a chance to win some of our #KickSugar candy! Be sure to follow us on social @SmartSweets to be the first to know when we launch a giveaway!

-----

Do you offer any other size packages? (i.e. funsize, bulk packs etc)

We are so excited to offer exclusive Pantry Packs at Whole Foods in the USA. Be sure to call your local store and check if they have what you're looking for! Fruity Gummy Bears, Peach Rings, Sweet Fish and Sour Blast Buddies are all rolling out in-store at Whole Foods in resealable Pantry Packs!

-----

I'm a blogger/influencer and would love to work with SmartSweets!

We love hearing from SmartSweets lovers, and from people who are passionate about spreading #KickSugar sweetness in their community! Feel free to start sharing with #SmartSweets and tagging @SmartSweets on your posts. Please head here to complete the 5-10 min application form. We will be in touch if there are any collaboration opportunities available!